At JetBTravel.com, we aim to provide a transparent and clear booking experience. This Cancellation & Refund Policy explains how flight cancellations, changes, and refunds are handled for bookings made through our platform.

Please read this policy carefully before completing your flight reservation.

1. Platform Role

JetBTravel.com is an independent online travel platform that helps users search and book flights through airlines and authorized travel partners.

Please note:

• JetBTravel.com does not issue flight tickets directly
• We do not process refunds directly
• We do not set cancellation fees or refund eligibility rules
• All cancellations and refunds are handled by the airline or travel provider

2. Airline & Supplier Policies

Each airline or travel provider has its own rules regarding:

• Cancellation deadlines
• Refund eligibility and processing
• No-show penalties
• Fare rules and restrictions
• Promotional or discounted ticket conditions

These policies are binding and apply to all passengers.

3. Fare Types & Refund Eligibility

Refundable Fares

Refundable tickets may allow cancellations based on airline terms. Applicable deductions may include airline penalties, service charges, or fare differences.

Non-Refundable Fares

Many discounted or promotional fares are non-refundable. In such cases, the base fare may not be returned, though some taxes may be refundable depending on airline policy.

Partially Used Tickets

Refund eligibility for partially used tickets depends entirely on airline rules, and in many cases refunds may not be allowed.

4. Cancellation Process

All cancellation requests must be made directly with the airline or booking provider through their official channels such as:

• Airline website or mobile app
• Customer service support
• Airport ticket counters

JetBTravel.com cannot process cancellations directly.

5. Refund Processing & Timeline

Refunds are processed solely by the airline or travel provider. Typical timelines include:

• 7–30 business days for airline processing (may vary)
• Additional time for banks or payment providers to credit funds
• Refunds are returned to the original payment method

JetBTravel.com is not responsible for:

• Refund delays or rejections
• Partial refunds issued by airlines
• Bank or payment processing delays

Refund amounts may be reduced due to airline penalties or applicable charges.

6. No-Show Policy

If a passenger fails to board their flight without prior cancellation, the booking may be marked as a no-show.

This may result in:

• No refund eligibility
• Loss of ticket value
• Additional airline penalties for future changes

7. Changes, Rebooking & Modifications

Changes to travel dates, routes, or passenger details depend on airline rules, fare type, and seat availability.

Airlines may charge change fees, fare differences, or additional service charges for modifications.

8. Special Circumstances & Waivers

In certain situations, airlines may issue waivers or special policies, such as:

• Severe weather conditions
• Natural disasters
• Medical emergencies (with valid documentation)
• Operational disruptions
• Government travel restrictions

All approvals for refunds or changes in such cases are determined solely by the airline.

9. Limitation of Liability

To the fullest extent permitted by law, JetBTravel.com is not responsible for:

• Airline delays, cancellations, or schedule changes
• Denied boarding by airlines
• Visa or immigration-related issues
• Refund delays or airline decisions
• Financial losses resulting from airline or third-party actions